Reliability is care.
We make it visible.
Home care runs on caregivers showing up — but the systems agencies use can’t see reliability, and caregivers get no lasting credit for it. Kapwa.Care is the trust layer that changes both.
Every call-out is a small crisis nobody measures
An overnight caregiver calls out. A coordinator spends the evening working the phone list. A family waits. It happens every week in every agency — and almost none of it leaves a usable record: who covered, how fast, who quietly kept showing up all year.
Coverage gaps are invisible until they hurt
Scheduling systems record shifts, not the scramble between them. The cost of a call-out — coordinator hours, overtime, a shaken family — is real and unrecorded.
Overnight shifts are the hardest to trust
Awake-overnight care is the highest-stakes, least-visible work in the industry. Agencies mostly find out something went wrong the next morning.
Reliability earns caregivers nothing
A caregiver with years of showing up has no portable proof of it. Change agencies and the record starts at zero. The industry’s most valuable signal is thrown away.
Three connected views of one trust layer
A companion in your pocket
Lightweight check-ins on the shifts that need them, shift updates, and a credential wallet — in the messaging app caregivers already use, in English and Tagalog. If a check-in is missed on an overnight shift, someone notices. That’s safety, not surveillance.
The coverage picture, live
Call-outs, recovery, confirmations, and expiring credentials in one place — so the scramble becomes a process, and the quiet reliability of your best people finally shows up in front of you.
Intelligence without exposure
Aggregated, anonymized workforce patterns across agencies. No individual data crosses agency lines — the aggregation floor is built into the system, not a policy promise.
A reliability record that belongs to the caregiver
Every confirmed check-in, covered shift, and completed report builds a caregiver’s CareScore — a record of professional reliability that they own. It moves with them only when they say so: sharing is consent-gated, always. In our simulations, reliability-aware coverage recovery meaningfully cuts the time it takes to fill a dropped shift — and our pilot program exists to measure that in the real world before we claim it.
Owned, not extracted
The caregiver’s record is theirs. Agencies see what caregivers consent to share — that’s the architecture, not a setting.
Earned, not scraped
CareScore is built from verified work signals — check-ins, coverage, reports — not reviews, ratings, or background data.
Portable, with consent
Reliability shouldn’t reset to zero with a new agency. A consented record travels; an unconsented one doesn’t exist to anyone else.
Pilot-first, on purpose
Kapwa.Care is entering its first agency pilot in California. We measure a real baseline before we start and publish results against it — that’s the standard we intend to keep. If you run a home care agency and want reliability you can see, we’d like to talk.