See the reliability you’re already paying for
Your best caregivers are keeping your agency alive and your systems can’t see it. Kapwa.Care gives coordinators the live coverage picture, and gives your overnight shifts a pulse.
Request pilot accessRequest pilot accessFrom scramble to system
Overnight accountability
Awake-overnight shifts get lightweight check-ins with a built-in escalation ladder — missed check-ins escalate to a phone call, then to your coordinator. You find out at 3:07am, not at 8am.
Faster coverage recovery
When a call-out lands, replacement offers cascade to available, credential-current caregivers — and everything is timed and recorded, so recovery becomes a measured process instead of a memory.
Pre-shift confirmations
Confirmations before shifts surface tomorrow’s problem today, while there’s still time to solve it quietly.
Credential expiry, handled
Expiry-tracked credentials with caregiver attestation — renewals surface before they lapse. No document photos are ever collected or stored.
Structured shift reports
End-of-shift reports as structured data — condition, tasks, incidents — instead of prose in a text thread. Aggregatable, auditable, and designed so client details stay out of chat apps entirely.
Your data stays yours
Agency data is tenant-isolated by architecture. Network insights are aggregate and anonymized — no individual caregiver data crosses agency lines, structurally.
How a pilot works
We measure your current reality from your records — shift volume, call-outs, recovery time, coordinator load. That baseline is the yardstick everything gets judged against.
Consent-first onboarding in the messaging app they already use, in English or Tagalog. No new app to install, no client information involved.
The pilot starts where the pain is — awake-overnight coverage — and expands only when it's earning its keep.
We report results against the numbers from step one. We also agree in advance what results would mean stopping — and we put that in writing.
Our recovery-time improvements come from simulation on synthetic data so far — that’s why the pilot exists. We will never quote you a number we haven’t measured with a real agency, and when we have those numbers, the first agency to see them will be the pilot partner they came from.